Privacy Policy

Unseizable is a non-custodial Bitcoin wallet. Your keys and recovery phrase stay on your device — we never hold them, and we never see your funds. This policy explains the limited information we do handle, why we handle it, and the choices you keep. We collect as little as the app and Canadian regulation allow.

The short version

We wrote this in plain language first. Here is the whole policy in four lines:

• Unseizable is non-custodial. Your private keys and recovery phrase are generated and stored on your device — never on our servers.
• Because we never hold your keys, we cannot move, freeze, or recover your Bitcoin, and we never see your balance the way a bank does.
• We collect the minimum the app needs to work, plus the identity information Canadian regulation requires of money-services businesses — and nothing more.
• We do not sell your personal information, ever.

What we collect

We organize the limited data we handle into three buckets. The most sensitive material — your keys and recovery phrase — falls in the third bucket and never reaches us.

Information you provide

When you create an account or fund your wallet, you may provide:

• An email address, if you join the waitlist or contact support.
• Identity verification details (such as your name, date of birth, and a government-issued ID) when Canadian regulation requires us to verify you before certain transactions.
• The content of any message you send us, like a support request.

Information collected automatically

When you use the app, we may receive limited technical data, such as:

• App version, device type, and operating-system version, to keep the iPhone app working.
• Aggregated, non-identifying crash and performance diagnostics, so we can fix bugs.
• Basic network information (like an IP address) processed by our infrastructure providers to deliver the service and prevent abuse.

Information stored only on your device

The following are created and kept on your iPhone, protected by the device hardware. We never receive or store them:

• Your private keys.
• Your recovery phrase.
• Your transaction history and balances, which are derived locally from the Bitcoin network.

What we never collect

Being non-custodial changes what is even possible for us to hold. We never collect or store:

• Your private keys or recovery phrase — they are generated on your device and stay there.
• Custody of your Bitcoin — we are not a custodian, so there is no balance of yours sitting on our servers to lose, lend, or hand over.
• Your full transaction graph — your wallet talks to the Bitcoin network to build its own history locally.
• Payment-card numbers or bank login credentials — funding by Interac e-Transfer happens through your own bank.

We also do not sell your personal information, and we do not share it for cross-context behavioural advertising.

Your keys and your funds

Unseizable is a self-custody wallet. When you create a wallet, your device generates a recovery phrase and the private keys derived from it. These are stored on your iPhone using its hardware-backed key storage. We do not have a copy, and we cannot access your funds.

This is the core of how the product protects you: there is no central account balance for us — or anyone acting through us — to freeze or move on your behalf. You hold the keys.

How we use information

We use the limited information described above only for the following purposes:

• Provide the app — run the iPhone wallet, deliver updates, and keep features working.
• Support — respond to your questions and fix problems you report.
• Security and fraud prevention — protect the service and detect abuse.
• Legal compliance — meet our obligations as a Canadian money-services business, including verification and record-keeping where the law requires it.
• Product improvement — understand aggregate, non-identifying usage so we can make the app better.

We do not use your information to build advertising profiles, and we do not sell it.

When we share information

We share information only when it is necessary to run the service or comply with the law, and only with parties bound to protect it:

• Service providers — vetted vendors that host our infrastructure, deliver email, or provide identity verification, acting on our instructions.
• Identity verification and compliance partners — used only where Canadian regulation requires us to verify you.
• Legal and safety — if we are required to respond to a valid legal request, or to protect the rights and safety of users and the public.
• Business transfers — if Unseizable is involved in a merger or acquisition, information may transfer as part of that transaction, subject to this policy.

We do not sell your personal information, and we do not share it for cross-context behavioural advertising.

Identity and Canadian compliance

Unseizable is built in Canada and operates within Canadian rules for money-services businesses. For certain activities, Canadian regulation requires us to verify who you are and to keep records of specific transactions. Where that applies, we collect identity information such as your name, date of birth, and a government-issued ID.

We keep verification to what Canadian regulation requires and nothing more. We do not ask for identity details we are not obligated to collect, and the information we gather for compliance is used for compliance — not for marketing. You can read more about how we approach Canada on our Canada page.

Analytics and cookies

We aim to understand how the product is used without tracking you across the web.

• In the app, we use only aggregate, non-identifying diagnostics to fix crashes and improve performance — no advertising identifiers.
• On this website, we use a small number of essential cookies and similar storage to remember basic preferences and measure traffic in aggregate.
• We do not use third-party advertising trackers or sell data to ad networks.

You can control cookies through your browser settings; disabling non-essential storage will not break the site.

How long we keep data

We keep information only as long as we need it for the purpose it was collected, then delete or anonymize it.

• Support messages — kept while we resolve your issue and for a reasonable period afterward.
• Diagnostics — retained in aggregate, non-identifying form.
• Compliance records — where Canadian regulation requires us to keep verification and transaction records, we retain them for the period the law specifies, even after you stop using the app.

On-device data — your keys, recovery phrase, and local history — lives only on your device and is removed when you delete the app or wipe your device, so back up your recovery phrase first.

How we protect data

We take reasonable, industry-standard steps to protect the information we handle, though no system can be guaranteed perfectly secure.

• On-device protection— your keys and recovery phrase are stored using your iPhone’s hardware-backed key storage and never leave the device.
• Encryption in transit — data exchanged with our services travels over encrypted connections.
• Access controls — we limit access to the limited data we do hold to people who need it to do their jobs.

For a deeper look at how self-custody and key storage work, see our Security page.

Your rights and choices

Under Canadian privacy law, you have rights over the personal information we hold about you. Subject to legal limits, you can:

• Access — ask for a copy of the personal information we hold about you.
• Correct — ask us to fix information that is inaccurate or out of date.
• Delete — ask us to delete information, except where we are legally required to keep compliance records.
• Withdraw consent — opt out of optional communications at any time.

To make a request, contact us and we will respond within a reasonable time. We may need to verify your identity before acting on a request.

Children

Unseizable is intended for adults. The app is not directed at children, and we do not knowingly collect personal information from anyone under the age of majority in their province or territory. If you believe a minor has provided us information, contact us and we will delete it.

Changes to this policy

We may update this policy as the product and the law evolve. When we make a material change, we will update the date at the top of this page and, where appropriate, let you know in the app. The version shown here, dated May 31, 2026, is the current one.

Contact us

Questions about this policy or your information? Email us and a real person will get back to you. You can reach us at hello@unseizable.com.